FAQ

You can specify the text color.

 

If you write your desired color in the request section, it will be considered during cake production.

※ Note that expressing purple is difficult according to TurtleHip's expression method, and fluorescent & pastel tones are also difficult to express.

※ If you don't specify separately, the text color will be arbitrarily created according to the background color.

 

Please refer to the example images for cake-specific requests.

 

 

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Request: Please write the above text in a rainbow color.

+Additional Option: Add circular sprinkles on top of the border cream (2,000 won)

 

Request: Please write the above text in a rainbow cursive font.

 

Request: Please write the above text in white, with hearts in red color.

 

Instructions: Please write the text in black, fifty percent, and stars in yellow color

 

 

If you request it separately, we can use quick delivery.

 

Since quick delivery is not part of TurtleHip's own service, please inquire with the delivery company.

TurtleHip collaborates with a quick delivery company we frequently use, so we'll inform you of the precautions when using quick delivery.

 

 

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TurtleHip provides delivery services through a shared delivery startup called 'Deliverer'.

If you would like to receive your cake quickly via same-day delivery service, please download the application via the link below.

'Deliverer' is an O2O shared delivery platform that provides high-quality same-day delivery services at prices 30% lower than traditional courier services via mobile devices.

◆ Android APP download link : https://bit.ly/3g0dYgv

◆ iOS APP download link : https://apple.co/2CuK46h

- Pickup location : TurtleHip (2nd floor, 22, Yanghwa-ro 18-an-gil, Mapo-gu, Seoul Special City)

- Pickup Time: 12:00 ~ 19:00 (Please request delivery at least one day in advance)

- Size / Weight: 50cm X 50cm / Under 3kg (for single cake orders)

- Additional Info: Please input 'Vehicle Transportation Preferred' (required)

- TurtleHip Promotion Code: LLQK3J (10% discount for shipping over 10,000 won *cannot be used multiple times*)

※ Pickup time is when the cake departs the store.

* If you have reserved for pickup but would like to change to same-day delivery by DeliBee, please contact us at least one day in advance during our consultation hours.

* Completed cakes for pickup on the day of delivery will be sent to you after confirmation via photo. Please provide your essential answers.

* To prevent damage, the cake will be delivered in a frozen state. Please thaw it for 2-3 hours at room temperature before consumption.

* TurtleHip cakes are made without safety pins for safety reasons.

* TurtleHip does not take responsibility for damage when using DeliBee delivery.

※ For delivery-related inquiries, please contact the Deliverer Customer Center (070-8670-0603).

※ Deliverer is a platform where ordinary people as couriers deliver at low prices.

   If a courier is not matched, please apply for a general express service. (Freeway Logistics 1566-2147 / Smart Subway Express 1588-2914)

 

 

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Custom Reverse cakes are not being made.

 
Reverse cakes designed by TurtleHip, such as the Child Farmer Cake and ATM Cake, can be made.

It is possible to express the style of TurtleHip by wrapping money around the cake.

You can enjoy more of TurtleHip's delicious cakes,

You can gift a special cake made with money,

Please check the doodle option prepared by TurtleHip.

 

      

※ Doodle option additional 7,000 won

※ 1号 20 sheets, 2号 25 sheets can be added.

* Only available for round cakes (excluding icing cakes).

* If you add a bottom cream decoration, you cannot add a dangling decoration.